Privacy Policy
Effective Date: 13/02/2026
Business Name: Nature Fresh Laundry
Location: Berwick, Victoria, Australia
Nature Fresh Laundry is committed to protecting your privacy and handling your personal information responsibly in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.
1. Information We Collect
When you use our website, book a service, or contact us, we may collect the following information:
Nature Fresh Laundry
0423 171 109
naturefreshlaundryau@gmail.com
23 Kirkham Ct Berwick VIC 3806 Australia
Service details (e.g., wash & fold, dry cleaning, commercial laundry)
Payment details (processed securely through third-party providers)
We may also collect non-personal information such as:
Browser type
IP address
Website usage data
Cookies and analytics data
2. How We Use Your Information
Nature Fresh Laundry collects personal information to:
-
Provide laundry pickup and delivery services in Berwick and surrounding suburbs
-
Process bookings and payments
-
Communicate about appointments or service updates
-
Improve our website and services
-
Send service-related notifications
We do not sell or rent your personal information to third parties.
3. Payment Information
All payments are processed securely through trusted third-party payment providers. Nature Fresh Laundry does not store your full credit card details on our servers.
4. Cookies & Website Tracking
Our website may use cookies and analytics tools (such as Google Analytics) to:
-
Improve website performance
-
Understand visitor behaviour
-
Enhance user experience
You can disable cookies through your browser settings.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes:
-
Secure hosting
-
SSL encryption
-
Restricted access to sensitive information
While we take security seriously, no online system can be 100% secure.
6. Sharing of Information
We may share your information only when necessary with:
-
Payment processing providers
-
IT service providers
-
Legal authorities (if required by law)
All third-party providers are expected to maintain privacy and confidentiality.
7. Access & Correction
You may request access to the personal information we hold about you. If you believe any information is incorrect or outdated, you may request correction by contacting us.
8. Service Areas
Nature Fresh Laundry operates in Berwick and surrounding suburbs within a 50-mile radius, including Narre Warren, Clyde, Officer, Pakenham, Cranbourne, Dandenong, Endeavour Hills, and Hallam.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
Nature Fresh Laundry
Berwick, Victoria, Australia
Phone: 0423 171 109
Email: naturefreshlaundryau@gmail.com
12. Marketing & Advertising
We may use cookies or tracking tools to deliver relevant advertisements. You can opt out of personalised advertising through your browser or Google Ads settings.